This episode is with Dana and Dwight Sones, owners of local Chick-fil-A franchise, with deep discussions into the culture and business model that has made Chick-fil-A the wildly successful fast-food chain that it is. You will hear comparisons to other business models and learn secrets that can be used in any business or department.
This episode recorded in 4 parts and unedited. We discuss customer service, hiring practices, business culture and strategy.